Legal
Refund Policy
DepMax sells digital software licenses that are delivered instantly and grant immediate access. Because of the nature of digital goods, this policy explains clearly what is and isn’t refundable. By purchasing, you agree to this policy.
1. Digital delivery & immediate access
Your license key and access to the Software are provided immediately after a successful payment. By completing checkout, you request immediate delivery of the digital product and acknowledge that, once your license has been issued, you may lose any statutory “cooling-off” or withdrawal right that would otherwise apply to distance sales, to the extent permitted by law in your jurisdiction.
2. One-time join / onboarding fee
The one-time join (onboarding) fee covers provisioning and issuing your license. It is non-refundable once your license key has been issued, except where required by law or where we agree otherwise in writing.
3. Monthly subscription
- You may cancel at any time. Cancellation stops all future renewals and takes effect at the end of your current paid period; you keep access until then.
- Subscription fees already charged for the current period are not refunded or pro-rated, and we do not automatically refund unused time.
- We do not provide refunds simply because a subscription renewed on schedule, so please cancel before your renewal date if you do not wish to continue.
4. When we do issue refunds
We will refund a charge in these situations:
- Duplicate or accidental charge — you were billed more than once for the same subscription period, or an obvious billing error occurred.
- Non-delivery caused by us — you paid but, due to a fault on our side, you never received a working license and we are unable to resolve it within a reasonable time.
- Where required by applicable law — nothing in this policy limits any non-waivable statutory refund or consumer-protection right you may have.
Refunds are issued to the original payment method via Stripe and may take several business days to appear.
5. What is not refundable
- The join fee after a license has been issued.
- Subscription fees for a billing period you have already entered, including where you used little or none of it.
- Charges where the account is terminated for breach of our Terms or EULA, fraud, or abuse.
- Custom development Services once work has begun, except as stated in the applicable statement of work.
6. How to request a refund or cancel
To cancel your subscription or request a refund, email support@depmax.net from the address associated with your purchase, or reach us on our official Discord. Please include your order or license details so we can help quickly. We aim to respond within a few business days.
7. Chargebacks
If you believe a charge is wrong, please contact us first — we can usually resolve it faster than your bank. Initiating a chargeback or payment dispute without contacting us may result in immediate suspension or revocation of your license and associated accounts while the dispute is reviewed.
8. Changes to this policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. Questions? Contact support@depmax.net.